We Understand the Modern Dealer.

Great looking, highly capable and efficient service fleet. 

Great looking, highly capable and efficient service fleet. 

We are so much more than your average vendor. We are NOT a franchise.  We have LOCAL passion, LOCAL understanding of the market and LOCAL involvement.  Image Auto provides a premium level of reconditioning services specifically designed to save you operational costs and sell more cars for more profit. With cycle times and CSI scores more important than ever, we make sure your pre owned units look great and are test-drive and delivery ready, every time.  

Over the past 13 years we have become an integral part of our dealers' sales processes as we've serviced tens of thousands of vehicles throughout New York, Pennsylvania and Massachusetts.  We don't just know reconditioning, we know the industry and understand the increasing value of consumer experience and its effects on your bottom line.  Simply put, we are the most professional, consistent and presentable team in the business.  How can IMAGE AUTO provide for you?


 

Rim Doctor Mobile OnSite Wheel Repair

Since 2003 Image Auto (co-branded Rim Doctor) has been offering the very best value in wheel repair and refinishing for your pre-owned inventory.  Servicing greater Buffalo, Rochester and Syracuse markets, we have the widest service area, most experience and most extensive service offering in our region.  We perform 1000s of wheel repairs every year for auto dealers.  Headed up by a U.S. Marine Veteran, you can be sure to get prompt, professional service when you need it.  Tired of dealing with inconsistent, fly-by-night vendors?  Let Image Auto's Rim Doctor service help you eliminate objections and keep your wheels looking great without killing your gross.  

 
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Frontline Management

Subscribing to Image Auto's Premium Interior Reconditioning and Maintenance Program simply gives you the edge an innovative dealer needs in a velocity-based world.  We are constantly improving our Premium Interior Service to reduce friction in your pre-owned sales process.  Understanding the need for an incredible CX, cycle times, days to syndication, online presence/presentation and the age old value of a great first impression, we offer you a consistently presentable inventory in the midst of the wear a vehicle can receive on your lot.  Weather conditions, test drives, service technicians, loaners, sales staff using vehicles and basic aging can take its toll on a pre owned units' appearance. We know it is more important than ever to have that the first test drive sells the vehicle. 

With the ebb and flow of inventory, it is impossible to match our level of responsiveness and flexibility when you need to ensure your lots present their best during your busiest times.  And during slow season, you aren't spending if you aren't selling.  Simple. 

Not only do we take the vehicle's interior up a notch (or three) after the initial detail (by reconditioning and saving the OEM floor mats, protecting the vehicles' carpets with adhesive plastic and providing custom printed, carpeted floor mats while your vehicles are initially put on the line) but we also KEEP THEM LOOKING GOOD as long as they are on your lot.  Whether you have a 30 vehicle inventory or 300, let Image Auto provide you with the competitive edge you need by:

  • Deliver an AMAZING 1st impression CX to your customer
  • Increasing inventory velocity
  • Maintaining a great first impression
  • Helping to hold high CSI scores
  • Keeping your inventory uniform
  • Assisting before/after large sales
  • Reducing objections
  • Saving OEM floor mats
  • Saving operational costs of lot staff
 

    Don't take our word for it!

We can tell you all the details on how Image Auto Dealership Services will help your sales process run more smoothly and profitably all day long.  But you are a seasoned sales professional, people are pitching you endlessly.  Therefore, read what a few more of your peers who have long term, first hand experience with our Team and services.  We understand the modern dealer's needs and provide real and consistent solutions.


We deal with many vendors that perform various services at our dealerships, but none compare with Image Auto. They are competent and very professional. Many vendors in our area have a high employee turnover and close after a year or two in business but Image Auto has been a long term player with great
people and high standards. I would recommend them to anyone without reservation.
— Lou Bregou Director of Operations for DRIVER'S VILLAGE in Syracuse, NY
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“We have been using Frontline Management in our dealership for the past five years. To say managing a 400 used vehicle inventory in Rochester New York is tough would be a understatement. Harsh weather creates havoc on the interiors of our vehicles, and we all know first impressions are everything in this business. Frontline Management has been one of our most reliable vendors in terms of schedule quality of work and discipline. Problems arise and we can always count on Paul and his crew for their professionalism and attention to detail. Paul’s leadership over his company is the driving force in its success, everyone on the team shares a passion of quality and hard work and customer service that all starts at the top.

Paul and his team have helped contribute to our success over the years in speed of sale and the over-all quality appearance of our inventory. From Bent wheels, Rim refinishing to interior fabric and carpet reconditioning they have us covered.”
— Joshua Gonsenhauser Used Car Inventory Director of Dorschel Automotive Group in Henrietta, NY

 
 
The Image Auto Frontline Management® service keeps our inventory looking great week after week and helps give us the competitive edge we need as an independent pre-owned dealership.
— Oleg Abramovich General Manager of Auto Locators in Webster, NY
Dear Paul,

Several years ago I was fortunate enough to meet you when you made a courtesy stop at our dealership. Being in the automobile business for over 40 years, and seeing every offer from A to Z, I very seldom take the time to hear the various pitches people want to make to me. However, something about you was different. So, I listened and decided to give you an opportunity. Believe me when I say that I have never dealt with anyone that is more dependable, honest, professional, punctual and proficient as you. Not only can I say that about you, but each and every person at Image Auto Frontline Management and Rim Doctor. I have only the highest regards for your entire team. It can be 10 degrees outside with the wind blowing, or 100 degrees in the sun, and I receive the same professional service every time.

A few days ago I was coming back from a lunch meeting and there, at the back of our lot, was a “portable” garage set up to repair ardent wheels. The sides were whipping in the wind, the ground was frozen and it was freezing COLD but your team got every repair done and accomplished this with a smile and a handshake. In this day of fly-by-night “peddlers” and con-artists, you and your people are a shining example of what American enterprise should be all about and I want to thank you for being a part of our sales success over these past several years.
— George Marble General Manager of Farnsworth Chevrolet / Cadillac in Canandaigua, New York
We have noticed a huge difference in the appearance of our pre-owned vehicles after using Image Auto Frontline Management®. Taking into consideration the low cost per vehicle, and the high quality of the work, it is a great way to keep our cars looking their best and help us to hold gross. We use it all year round but the winter months are where their efforts are most noticeable. The service is top notch and we have had nothing but a positive experience with Image Auto. There is no downside to this product or service.
— Matt Yaple Used Car Manager of Royal Auto Group in Cortland, NY